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Cancellation Policy

ORDER CANCELLATION BY CUSTOMER
  • arrow_forwardjjgold shall deliver product you have purchased within the promised delivery timeline, however, if you ordered a product & nbsp; by mistake, you may cancel the order by logging in your jjgold Account before of the product.
  • arrow_forward If your product has shipped but has not yet been delivered, contact Customer Service representative at +91 9470888093 on and inform them of the same.
  • arrow_forward If it is Prepaid Order, the amount will be refunded to you within 7-10 days provided that order has notbeen shipped or within 7-10 days form the receipt of product, in case the product has already beenshipped.

ORDER CANCELLATION BY JJGOLD:-

A) Under some rare situations, jjgold or any of our registered Sellers can also raise an order cancellation request. These situations could be –

  • arrow_forward Product is out of stock with the Seller;
  • arrow_forward Product is not worth shipping;
  • arrow_forward Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
  • arrow_forward Incorrect pricing or description of the product;
  • arrow_forward Incorrect or Incomplete Buyer's Address;
  • arrow_forward Non-serviceability at the Buyer’s address by our courier partners;
  • arrow_forward If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.;We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the reason.
  • arrow_forward Any other reason, which is beyond the control of the product Seller.

B) If it is Prepaid Order, the amount will be refunded to you within 7-10 days from the date of cancellation of order by the Seller or within 7-10 days from the date of cancellation.

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