Return Policy
Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.
The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.
1.) Products are returnable within the specified return / replacement period specified below, except for those
| Product Category | Sub Category, if any | Return / Replacement Period |
|---|---|---|
| Jewelery | Gold, Silver and Diamond Jewellery & Fashion Jewellery | 30 days from the date of delivery |
2.) Return / Replacement request are subject to verification and checks to determine the legitimacy ofreturn/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:
- If it is determined that product is damaged while in your possession;
- Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
- Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;( especially- receipt, invoice mandatory)
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
- The product is different from what was shipped to you;
- Product specified as non-returnable in the product details page.
3.) Replacement is further subject to availability of the product (size, color etc.) and is limited to one request.
4.) Subject to point 2 and 3 above, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode within working7 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.
| Payment mode | Refund mode |
|---|---|
| Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS | Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS |
| UPI | UPI |
| Cash on Delivery | NEFT to Bank account of buyer/UPI |
| Gift card/ Gift Voucher | Gift card/ Gift Voucher |
What can I return?
- You may request return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate refund
What can I return?
- You may request return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate refund
When will I get my refund?
- Refund is processed once the returned item/s are received by jjgold or the Seller notifies us of the receipt of the return.
- Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.
What are the guidelines to accept shipments?
- Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
- In case the package is damaged or tampered, you are requested to refuse to accept delivery.